|
Troubleshooting - Demo and Production Trader Terminals
The Aaron foreign exchange trading client terminal requires a browser (Explorer 4.x and Netscape 4.x or later) and Sun's Java 1.4 Plug-in installed. Each time you login, the latest code necessary to run our java-based trading software is automatically downloaded, compiled and executed on your computer. Under normal situations this process should be hands free once you have enter your "user name" and "password" and clicked "Enter".
If for some reason your fx trading system fails to start, or it fails to perform as described in the User Manual, it might be due to: Sun Java Plug-in 1.4.
Sun's Java Plug-in 1.4 Plugin not available or installed properly.
Solution: Download and install the Sun Java Plug-in 1.4.
Java disabled in your browser's preferences.
Solution: Enable Java execution using browser's properties. Restart browser.
An outdated or beta version of Internet Explorer or Netscape browser.
Solution: Check your browser's version in its menu: "Help/About".
Update your installations using: (Netscape 4.0 or higher, Internet Explorer 4.0 or higher).
- Windows Update
Click on "Product Updates" and follow the instructions. Download and install the following components: Critical Updates, Microsoft Libraries Update and Microsoft Virtual Machine.
- Netscape Update
Incorrectly or partially loaded page remains in your browser's cache
Solution: Erase cache files using browser's properties. Restart browser.
Low connection speed
Solution: Check your connection speed. Contact your Internet Service Provider for suggestions on speeding up your connection.
Hard Drive fragmented, corrupted, or low on space.
Solution: De-fragment your drives. Free hard drive disk space to obtain at least 200Mb of free space.
Not enough memory (RAM)
Solution: We recommend at least 64Mb RAM for proper operation of the last versions of Java applets.
Your Java Plug-in 1.4 conflicts with DirectX, resulting in the mouse slippage.
Solution: Type the following string in the Java Run Time Parameters Field within your Java Console Panel: -Dsun.java2d.noddraw
|
